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ADM is Dedicated

At All Distance Movers, we pride ourselves on providing top-notch moving services to our customers. We value your feedback and strive to continuously improve our services. If you have recently used our services, we would love to hear from you! Please take a few moments to leave a review on our website. Your feedback helps us understand what we are doing right and how we can improve. Thank you for choosing All Distance Movers.

Complaints or queries

Mistakes do happen. When they do, we commit to being open and transparent and to addressing any disputes as fairly as possible.

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Damage Claims

1. Initial Inspection: Upon delivery of your belongings, we encourage you to inspect items for any visible damage. Please notify our crew immediately if you notice any issues.

2. Filing a Claim: If damage is discovered, please contact our customer service team as soon as possible to file a claim. You can reach us by phone or email, and we will guide you through the claims process.

3. Documentation: To expedite the claims process, please provide detailed documentation of the damage, including photographs and descriptions of the affected items.

4. Investigation: Once we receive your claim, our team will conduct a thorough investigation to assess the extent of the damage and determine the appropriate course of action.

5. Resolution Options: Depending on the nature and severity of the damage, we may offer various resolution options, such as repair, replacement, or compensation.

6. Communication: Throughout the claims process, we will keep you informed of our progress and any decisions regarding the resolution of your claim. Our goal is to ensure transparency and open communication every step of the way.

7. Customer Satisfaction: Your satisfaction is our top priority. If you have any questions or concerns about the damage claims process, please don't hesitate to contact us. We are here to assist you and address any issues promptly and professionally.

8. Follow-Up: After your claim has been resolved, we will follow up with you to ensure that you are satisfied with the outcome. Your feedback is invaluable to us as we continuously strive to improve our services.

Thank you for choosing ADM. We appreciate the trust you've placed in us, and we are committed to providing you with a positive moving experience from start to finish.

Loss and Damage Claims Against a Moving Company

In making an initial claim against a moving company, it is important to pay attention to the company’s claim-filing rules and deadlines. However, under federal law, the time period allowed for filing a claim cannot be less than 9 months from the date of delivery. Also, federal regulations establish the minimum requirements for making a claim. The claim must:

  • Be made in writing (or submitted electronically)

  • Identify the shipment (such as by customer name, address, date and/or bill of lading number)

  • Contain an assertion that the moving company is liable for the loss or damage; and,

  • Ask for compensation for a specific dollar amount (such as the total repair or replacement costs borne by the customer).